Terms of Service

1. Scope

These Terms of Service govern the use of the mobile application Calmloop and the website www.calmloop.app. The provider is Balane GmbH, Balanstraße 84, 81541 München, Germany, represented by the Managing Director Jonas David Höttler (“we”). Contact: contact@balane.tech.

2. What Calmloop is — and is not

Calmloop is a tool for self-observation and reflection on your smartphone use. It helps you note your mood, notice patterns, and try out small behavioural experiments.

Calmloop is not a medical product, not a therapeutic service, and not a replacement for professional help. The app does not provide diagnoses, does not issue medical recommendations, and is not intended for the treatment of mental health conditions. If you need professional support, please consult qualified specialists.

3. Contract formation and use

Downloading the app is free. By using the app a cost-free usage agreement is established with us. Certain features can be unlocked for a one-time fee through the respective app stores (Apple App Store, Google Play) (“Unlock”). For those purchases, the terms of the respective app store additionally apply.

4. Prices and payment

The price for the one-time unlock is shown inside the app. Payment is processed exclusively through the respective app store; we receive no payment data. All prices include applicable VAT.

5. Right of withdrawal

Consumers have a statutory right of withdrawal. Details are set out in our withdrawal information. In-app purchases are processed via the respective app store; refunds are therefore typically handled directly through the store.

6. Availability and scope

We aim for high availability of the app but do not guarantee it without interruption. Maintenance, updates and technical issues may lead to temporary limitations. The feature scope may change over time.

The app runs mostly locally on your device. A current iOS (iPhone, iPad) or Android device (phone, tablet) is required.

7. Data protection

Information on the processing of personal data can be found in our privacy policy.

8. Liability

We are liable without limitation for damages resulting from injury to life, body or health, and for damages caused intentionally or through gross negligence. Otherwise liability is limited to foreseeable, contract-typical damage.

Because Calmloop is not a medical application, we accept no liability for decisions you make based on patterns or hints shown within the app. The app is in no way a substitute for medical or therapeutic advice.

9. Changes to these Terms

We may update these Terms when the legal situation or our service changes. The current version is always available on this page. We will notify you of significant changes in a suitable manner before they take effect.

10. Governing law and jurisdiction

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law applies only to the extent it does not deprive them of mandatory consumer protection provisions of the country of their habitual residence.

The European Commission provides an online dispute resolution platform at https://ec.europa.eu/consumers/odr. We are neither obliged nor willing to participate in dispute resolution before a consumer arbitration body.

Last updated: April 2026